Please allow up to 5 business days to verify and process your order and between 5-10 business days for delivery. You will receive an email notification once your order has shipped.

Orders placed over the weekend or on holidays will begin processing the next business day.

During high order volume periods we may require additional processing time.

Due to the resurgence of COVID-19, and to ensure the safety of our distribution centre employees, there may be delays in processing and delivering your order.

Please visit our shipping page for additional information and estimated delivery times.

Return items must be shipped in new condition with all original tags attached within 14 days of receiving the order. A refund will be issued in the original form of payment.

For hygienic reasons, all undergarments are final sale.

PLEASE NOTE: All shipping costs are at the expense of the customer. Refund will be for the amount paid for the product only. Original shipping costs will not be reimbursed.

To initiate your return, please contact us at info@octobersveryown.net.
Please include the following in your email:
• Your order number
• Quantity of items being returned
• Name of items as they appear on the receipt
• Reason for return

When ready, please ship the product and a copy of the original invoice back to the following address:

October's Very Own c/o Bergen Logistics
De Amert 445
(5462 GH) Veghel
The Netherlands

Unfortunately, we cannot make changes to an order after it has been placed.

Please carefully review your order prior to completing your purchase.

We currently accept Visa, Mastercard, American Express, Applepay, and Googlepay.

Please ensure that the billing address is consistent with your bank’s records. Otherwise, you will need to contact your bank/credit card provider as we cannot resolve credit card issues on our end.

Orders placed by customers residing in Europe will be charged in Pound Stirling (GBP).